Plex app cannot direct play this item roku If some of the HEVC files will direct play on Plex but other HEVC videos won't play unless the transcode is enabled, you'd better take something below into consideration: Make sure you haven't set any quality or bitrate limit either on the server or in the client. Tons of other stuff, including many bug-fixes. Click the Settings button at the top right of the Plex Web App screen; In the Settings screen, select the General option within the Web Client section; To reveal Advanced Settings for a category, click Show Advanced; On the left side, you can choose the category of settings you wish Jan 21, 2025 · Open the Plex app and go to Settings > About > App Name and look at the value there: Plex for [specific brand]: If the app shows a value like “Plex for LG” or “Plex for Samsung”, then the app is not affected by the specific limited capabilities mentioned below. May 8, 2023 · Could not direct play because: App cannot direct play this item. Have a look through the screenshots below, and consider getting a Roku device, either for your primary Plex client, or for that guest room (lucky guests!), kid’s room (lucky kids!) or Jun 23, 2016 · Thanks! I enabled logging, so hopefully someone can take a look at it. However this post is not about 1080 it is about 4K content. You can go through the remote access troubleshooting support article to try and get a direct connection. I think all my settings are correct, but maybe I oversaw something - anyway I didn’t change I see setting for Direct Play, check box for allow Direct Stream, etc. 1 version of Not Time To Die, bit rate 59Mbps. Dec 20, 2019 · So the only way to play 4K content on 1080 TV is transcode but this content is buffering when mode set to auto on Samsung TV PLEX app. Movies gots transcoded instead and gets "Direct Stream"ed. Dec 13, 2022 · When I play the same video from my galaxy s10 phone for example on the mobile plex app, it shows mp4 properly and plays relatively smoothly. 003 [0x7f1661379b38] ERROR - [Req#26b/Transcode] Streaming Resource: Cannot make a decision because either the file is unplayable or the client provided bad data Dec 24, 2022 02:38:42. 7998 Player Version#: Roku Client v 7. This page is community-driven and not run by or affiliated with Plex, Inc. First, things first, Plex has three ways to play your files: Direct play: the file is not touched in any way and played as-is Direct stream: the container of the file (MKV/MP4) is not supported and therefore has to be muxed into a different container (usually MP4) May 30, 2019 · You’ll now see that Roku is adding the Plex channel to your Roku device. 12 (22653) When I play movies from my Plex server in Infuse 6 or MrMC on my AppleTV 4K, they utilize Direct Play no problem… where as the exact same movies will utilize Direct Stream on video, and transcode on audio when playing in the Plex app. 7701-ae32f86-af-Plex (on Roku) I’m able to play content via Roku Plex app on my local network from Plex Server on my Synology NAS. 1 audio track). You only need generate them once, instead of every time you play the,. ORIGINAL POST I'm trying to play content hosted on my friends Plex server through my Roku via the Plex app. Is Plex free on Roku? Yes, Plex offers a free version you can use on Roku. No change. So, if your TV doesn’t support DTS too and if you want to direct play DTS audio, you’ll need a streaming box which supports audio Sep 10, 2022 · Server Version#: 1. It seems that with my direct play settings enabled, the video is going through my laptop to my Samsung TV (also ethernet connected). New replies are no longer allowed. FYI, the FireStick uses the AndroidTV client. Oct 18, 2024 · RTINGS Info about Audio Passthrough Formats for LG C1. Related Page: Plex Companion. To open the Plex Web App settings page. 936 [11814] Fehlersuche — MDE: Public Enemies (2009): media must be transcoded in order to Apr 2, 2019 · Server Version#: macos (10. May 7, 2023 · If you ever wondered why your Plex Server is always transcoding, therefore stuttering a lot, your precious movies instead of using Direct Play, even if you already tried all the standard solutions The enhanced video player cannot be used when Automatically Adjust Quality is enabled Transcode Reason: App cannot direct play this item. 1 KB) I have problems to play some movies (specially old ones) in different players (Roku, Samsung TV and web player) some of these movies play in MacOS player, some other even not. Auto Play Countdown Time (Plex Pass Required) By default, the Up Next item has a countdown timer before the next item in the queue will auto play. Dec 23, 2019 · Feb 25, 2020 21:56:48. Some of the I’ve updated to Roku 10 and am using the Plex preview app. 3920-8b50876d I have an issue when I try and access my media away from my home network, I get this message “Something went wrong playing your media. Plex won't direct play HEVC files. Mar 27, 2012 · Direct Play: For media formats that are supported by the Roku, we’ll try to play it without transcoding. May 25, 2023 · Using that information, your Plex Media Server can work together with your Plex app to figure out how much bandwidth is really required to stream something. 4. Plex Smart TV client for LG (webOS) will direct play PGS subtitles if the audio or video is direct playing. In Plex, I go into Settings > Plex Web > Debug and Direct Play is checked. Also no changes to the setup - he's had the TV and soundbar for longer than he's been using plex, and it worked for him a few months ago. Also having the same problem. 4931 Player Version#: 6. The only device I use to watch movies is my Roku on a wi-fi network. In cases where you don’t run the Plex Media Server, the server . Jun 18, 2018 · I used to be able to watch movies using Direct Play. Aug 1, 2023 · Server Version#:1. 3876 Player Version#: 7. 264 level, allow MPEG2; nothing makes a difference. 9. Direct Play is disabled. But transcoding none the less. Color space is not supported. 3 (2621) When trying to play some DV video files, directly, I get the issue of: "Could not direct play because: App cannot direct play this item. 935 [11814] Fehlersuche — MDE: Selected protocol hls; container: mpegts Feb 25, 2020 21:56:48. 936 [11814] Fehlersuche — MDE: Public Enemies (2009): Direct Play is disabled Feb 25, 2020 21:56:48. In cases where you don’t run the Plex Media Server, the server Plex and our partners use standard Web technologies, such as browser cookies, which may be necessary to make our site work and enable core functionality, such as security, network management, and accessibility. No direct play video profile exists for protocol http, with container mkv, and video codec h264. The transcoding is just copying the format. I went to check playback info of a stream today and got the message “AAC in mkv container cannot direct play on Roku OS 10” and it was direct streaming instead. By direct playing the files your server will use zero CPU processing power. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. Honestly I don't know what else to do, this sub is my last resort as searching turned nothing that worked. Advanced Allow Direct Play. (It is transcoding) It is now transcoding and buffering quite a bit. ) media=(id=704 part=(id=704 For questions and comments about the Plex Media Server. This just started Server Version#: 1. 40. Jun 6, 2024 · Note that the steps to change transcoding quality may vary depending on the Plex app (e. You can adjust that to play immediately or select from different countdown presets. Direct play is disabled. 264) Audio convert (AC3 5. 1) - The sound will work if i play from the beginning, but if i fast forward a bit (to get to my spot) the Aug 12, 2015 · Jul 12, 2020 21:56:34. Could not transcode because: Not enough CPU for conversion Dec 10, 2024 · Could not direct play because: App cannot direct play this item. May 28, 2022 · Server Version#: 1. you can select the subtitle you uploaded in your phone but it wont display the subtitle, but it works though with other plex client. Direct play is disabled” It doesn’t make an issue when playing on local network but remotely some shows cannot be played! Does it have anything to do with server updates? Couldn’t find anything related or any issues online. My TV is a Hisense Roku branded 50 inch TV and the Plex app is the only app that I've had a problem with. I don’t actually know the process involved here, but I would suspect that when Plex gets the play request, it detects the player’s playback capabilities, figures out that it can’t play an mkv file, and runs the file Running Plex on a Synology NAS and working on getting the HD Duo up and running. I changed which router I was connected to and all is good now Direct play is the preferred method, as it uses the least amount of resources on the server. Most of the time it works fine, but there are some files where I receive a "No Audio Detected There was no audio detected during forced direct playback. I attached the logs when I was trying to play “The 6th day” movie in Roku, the Mar 27, 2019 · Disabling Direct Play. Plex remembers and manages these copies. I am hardwired on cat 6 to the router as well as my media server itself. All it does is skip over the "checklist" of things it thinks the Roku can play and attempts to force-feed the file to the client. Plex is running on Windows Server, logs attached. 003 [0x7f1661379b38] DEBUG - [Req#26b/Transcode] Streaming Resource: Reached Decision i Well, it’s not actually transcoding anything, it’s just converting the container which is what and mkv file is. 936 [11814] Fehlersuche — MDE: analyzing media item 1265 Feb 25, 2020 21:56:48. 29938 Pulling my hair ou with this new device. There’s a dedicated Plex app available in the Roku Channel Store, which you can install. The same occurs with newly obtained video files and others that used to direct play automatically before upgrading. Could not direct play because: App cannot direct play this item. channels limitation applies: 6 > 2 Jul 12, 2020 21:56:34. What was able to finally fix it for me was to exit the Roku Plex app, and open Roku Media Player App. A conflict occurs when all devices are using the same server resources – memory, interrupt request, etc. Transcode=1001,Direct play not available; Conversion OK. 6799 Plex Media Server. 564 Sep 9, 2017 · Issue has been occurring for a while, but never dug in to it. 1) The issue Aug 3, 2023 · Direct Play=3000,App cannot direct play this item. Available on almost any device, Plex is the first-and-only streaming platform to offer free ad-supported movies, shows, and live TV together with the ability to easily search—and add to your Watchlist—any title ever made, no matter which streaming service it for me manually added subtitles thru plex app from phone do not work on roku. Force direct play, auto direct play, changing the H. It’s important to note that the Chromecast streams content directly from the Plex Media Server. 5849 Player Version#: tvOS 8. Randomly, movie will buffer. On the PC via Plex I get a "Source Unavailable" when try to watch TV on the Roku kicks out "App cannot direct play this item. 28. 7349 Player Version#: 1. Audio Boost Aug 31, 2024 · The identical stick on the exact same wifi on an identical TV 30 feet away works just fine. I have factory reset the Roku and deleted and reinstalled Plex but no luck. Oct 30, 2022 · 1. Direct play is disabled" I fixed this once by deleting the codecs folder, but apparently it worked just that one time. Then re-installed the Plex app and the problem still is the same. Did some digging around and found that some folks are doing Kodi with the plex plugin. g. 3483 ds918+ Player Version#: 6. 265 Files. 5891 with the same result. " but if I try to play it again with Direct Play set to Force, it plays just fine (using the AC3 5. Aug 29, 2023 · Suddenly the app is not working on Roku. No conversion audio and video encoders could not be found in app profile. Reason 4. Sep 6, 2021 · Server Version#: 1. CPU = Intel i5-10400. However, the general idea is to find the app’s settings and look for a section related to video quality or transcoding. Over the years they have added thousands of channels for streaming material from online sources. Recently I noticed that my AT&T Plex App (on a Vizio TV) and my Apple 4K TV will not connect directly to Plex and says "app cannot direct play this item. 0 After the latest update (which may be a beta, unsure) there are certain media files that just won’t play. Direct Play=3000,App cannot direct play this item. Jul 4, 2021 · Plex makes juggling all these variables simple by using a combination of Direct Play, Direct Stream, and a smart Transcoder. 27. Could not direct play because: Not enough bandwidth for direct play of this item. This happens with local and remote roku users. I’ve been poking around in the settings and can Direct Play=3000,App cannot direct play this item. Transcoding, however, can use up to 100% of the CPU, depending on what is being transcoded. 624 [0x14e4c0ad4700] Debug — Descendants 2 - audio. 1. 21. From here, I was able to navigate to the files hosted by the Plex media server. , Android, iOS, Smart TV, etc. 264 encoded 4k videos. Could not transcode because: Cannot convert this item. I have a MybookDuo 6TB Hard Drive ethernet connected to my router. After it’s finished adding Plex, you’ll see a notification on your screen. It’ll let you know that Plex has been added to the end of your Roku home page. Transcode=4005,Cannot convert this item. Reasons: Cannot direct play with protocol: http, codec: h264. I can play movies under 40 GBs with no issue. Choose the maximum H. tv Aug 29, 2023 · Suddenly the app is not working on Roku. 624 [0x14e4c0ad4700] Debug — MDE: Cannot direct stream audio stream due to profile or setting limitations Jul 12, 2020 21:56:34. You might run into some weird compatibilities. Can anyone help? For questions and comments about the Plex Media Server. 2 doesn’t help (Recommended is 4. So, do this only if you have trouble playing your media on direct play. Providing the perfect stream. Digging in to it finally… begin movie, check stream info. Could not transcode because: File is unplayable. Dec 17, 2024 · Plex Web App Settings. 265/HEVC, which the ATV can handle. For questions and comments about the Plex Media Server. ) media=(id=32610 part=(id=32610 decision=transcode container=mpegts protocol=hls streams=(Video=(id=69912 decision=transcode bitrate=3285 The Plex android app would not let it do direct play so it was constantly transcoding everything. 625 [0x14e4c0ad4700] Debug — MDE: Descendants 2 (2017): selected media 0 / 166 Jul Jun 3, 2021 · I’ve updated to Roku 10 and am using the Plex preview app. May 17, 2022 · Plex Direct Play. . Jun 24, 2024 · On same network – Allow fallback, but only when Plex Web App and the Plex Media Server are on the same network; Always – Always allow fallback; H264 Maximum Level. There are no issues on 1080 TV playing 1080 native content. It does not require PGS subtitles to be burned into the video stream. When attempting to play that same content on the same model Roku with the same version Plex app remotely (streaming the content from my home Synology to the Roku at a remote location) I receive an Experience the same issue with Roku Ultra here as well, Plex server fully up to date, plex app fully updated and Roku fully updated. Plex on Roku – Frequently Asked Questions. I want to force direct play for all movies. 14. App cannot direct play this item. Video bitrate is greater than allowed quality setting. no direct play video profile exists for protocol http, container mkv, video codec h264". I am able to choose my streaming quality there. But if yours does disable it. Besides a possible automatic update to the client or server during the night, nothing else was changed in the settings or the whole set up. 25. Currently PMS 1. Aug 28, 2017 · Make sure to review the Plex support documentation, including the FAQ - Plex for Roku, since the most common issues and questions are answered there. Streaming with a Roku ultra. Feb 23, 2025 · Direct Play=3000,App cannot direct play this item. 24 and the beta version 1. I tried to make this as simple as possible. 16. She is getting it with movies she has watched in the past without and issue and ones she has never watched before. I used to play TV show’s episodes using Plex on Roku. -Every client is different. The app must be running in the foreground. Feb 12, 2017 · Hello, I have a laptop ethernet connected to my router. Please try again. Playback Direct Play Format mkv Just after buffer Playback Transcode Format HLS Video copy (h. The AppleTV allowed HEVC playback and I wanted to direct play some HEVC media before Plex updated their software. 7. If the issue persists, removing the Plex channel and then reinstalling it may help. Direct play and stream are allowed. It works like this: The App Understands the Device Nov 8, 2023 · Hi, I’m wondering if anyone have any suggestions about the situation that I am running into. Appreciate the reply. Pre-generate lower res/lower bitrate versions (H. 728 [0x7f5e0b7fe700] DEBUG - [Transcode] We're going to try to auto-select an audio stream for Jul 31, 2020 · Hello, been using Plex To stream digital movies through western digital my cloud ex2 ultra For years. 4 Mbps of bandwidth to ensure smooth playback 1080p movies play without any problems. When I set my Roku client to Force Direct Play, there is no issue. Note: We recommend leaving this set to the default level Oct 23, 2020 · Server Version#: 1. 1 ok, here’s the full error, right now: “Couldn’t create the playback session for this item Could not direct play because: App cannot direct play this item. On my 2020 Roku Ultra, I could run the Plex app, connect to my Plex server and play h. What bitrate do you have the apps set at? The fact that it works on your Samsung TV is telling because the Plex app on Samsung can play many things directly that the other apps cannot. 264 level to be considered when deciding if the media will Direct Play, Direct Stream, or Transcode. Direct Play, Direct Stream, and Transcoding are designed to provide the perfect media to your device, regardless of what it is. I just recognize that sine some time, my Roku cannot “Direct Play” movies with *. 4249 Movie in h264 mkv. 5319 Player Version#:8. Plex for Smart TVs: If the value is simply “Plex for Smart TVs” (and not Jan 20, 2016 · The settings you are using on a per app basis may be the problem. ) media=(id=2623 part=(id=2626 Mar 20, 2024 · The original Roku player was designed solely for Netflix playback. This just started Mar 27, 2019 · There are 3 types of possible outcomes and some Apps have options that let you control how they are used. 4k DTS-HD 7. Most Plex Apps allow you to enable or disable Direct Play within their settings. I'm gong item by item and I cannot find any thing set differently on the server side. When playing media that is natively compatible, the Allow Direct Play toggle allows the app to directly play it without any conversion. It’s still h. ) media=(id=98132 part=(id=98906 decision=transcode protocol=http streams=(Audio=(id=141086 decision=transcode bitrate=320 encoder=libmp3lame channels=2 rate=44100)))) Each time I attempt to watch a 4K (and subsequently discovered 1080p) film that is HEVC, 10-bit MKV file it transcoders with the reason listed as… App cannot direct play this item. Feb 1, 2022 · Server Version#: 1. Why on earth can’t it direct play AAC anymore? AAC is supposed to be the most widely compatible audio codec. My username on Roku and Plex is sooners2108, My system is a Dell XPS 8700 Intel® Core™ i7-4770 CPU @ 3. The content does not go “through” that device and then to the Chromecast. Direct Stream and Direct Play enabled. Apr 1, 2025 · 8. 32. 40GHZ 24. They both support AV1 decoding, but I cannot use their Plex app to stream AV1 movies. I hope some people find this helpful! First the basics: Your goal is to figure out what types of files will direct play 4K content on your client. Could a recent software update have caused Jul 31, 2020 · Hello, been using Plex To stream digital movies through western digital my cloud ex2 ultra For years. BANDWIDTH: LAN bandwidth is 1 gig WAN bandwidth is 1 gig (Verizon ISP) Hey, I know this is a couple months old but just today I realised this issue on my server (haven’t run it in over 4 months) and i’ve realised my Plex is still on a version from Aug 2020, which is probably around the time I first set it up - so seems like that could be what’s causing the Firestick issue, as my Plex server is nowhere near up to date (plexinc docker on Unraid). I no longer see this option under video settings (for example, if I wanted to choose 720p, I have no option to do so). The device seems to work find on my local PC running the HD software, but no such luck in Plex. Other media plays just fine, so I don’t know if it’s a codec issue that was suddenly introduced with this patch Hey guys. 9276 Player Version#: 4. Just recently movies stopped streaming in house and the app says it cannot direct play this item. Tizen Plex App version is 5. 2. tv, which can then be retrieved and used by the Plex app to find servers. it just dont work on roku. Aug 17, 2019 · Server version: 1. Mar 18, 2023 · @RedPepper53. 3876-3c3adfcb4) Player Version#: 6. And then I read online saying Apple TV is better vs Roku You likely have an indirect connection to your server, which means you'll go through Relay, which limits bandwidth to 2Mbps for Plex Pass holders. Trying to figure out what is triggering this. So it sure seems like it's the Xbox Series X that's the problem. Apr 15, 2020 · I have setup a server for my mother and all of a sudden when she tries to play some movies and TV shows she gets the error: “App cannot direct play this item. Could not transcode because No. 1080p movies play without any problems. Required bandwidth is —kbps and only 2000kbps is available. No direct play video profile exists for protocol http, with container mkv, and video codec hevc. The TV show’s episodes are mkv files with multiple subtitles embedded in them. Did not use to be an issue. When I attempt to play back the same videos on my 2024 Roku Ultra, the Plex server tries to transcode the video down to 1080p. 0 GB RAM Windows 7 Pro. The web player shows it attempting to play and just spins, and roku & google 4k streamer have similar reactions. For example, to direct play that previous “3. 5. You want Plex to direct play the 4K files. Roku used to have an excellent programmer that was dedicated to making RMP a great player. 1488 OS: Windows 10 Clients, w/ versions, if applicable: Roku Ultra, regular app and ‘preview’ app What you did? Play a 4k video file Sometimes it will direct play (with audio transcoding). I get an error telling me “App cannot direct play this item. This is useful sometimes if you’re having trouble with media playback on a particular device. 3744 (on Synology) Player Version#: 7. 2. com Mar 31, 2009 · A one-stop destination to stream movies, TV shows, and music, Plex is the most comprehensive entertainment platform available today. Have you tried the suggestion posted by @Plex_OnRoko?If not, we suggest giving it a shot. EDIT 2: More craziness if I set "Disable video stream transcoding" in PMS and try to play the movie, Roku tells me "App cannot direct play this item. x) 1. No buffering, no nothing. Roku Media Player came well after those initial channels/apps. Then restarted the TV from the system settings. I know the device can play it as it will play it fine with the VLC Player App installed, But I want my Plex life back! If I look at the logs I get: DEBUG - Streaming Resource: Applying codec restriction restrict-transcode Sep 13, 2024 · Enable or disable the ability for other Plex apps to fling content to this device and control it remotely. Direct play is disabled” . Plus, I want to conserve the CPU usage for the low power Roku and users with low bandwidth cap that can't direct play. It was working fine for some episodes, but some others always have issues with loading embedded subtitles. If you are using many devices, the media player may stop working if there is a device conflict. Maximum H. Direct Nov 26, 2020 · Server Version#: 1. On the plex media server itself, I can see the mobile app showing as Direct Play for both audio and video while from the Roku stick it shows Direct Stream and Audio transcode. Nowadays it shows on most of the movies “App cannot direct play this item. It's confusing because it doesn't actually force or guarantee a Direct Play. You will need to be signed into your Plex account with an active Plex Pass subscription or be part of a Plex Home of an admin with a Plex Pass. Aug 26, 2021 · This topic was automatically closed 90 days after the last reply. Sometimes it will transcode video to 1080p This is the same video file with plays over multiple days What are your (relevant) settings? Direct play auto, direct stream allowed Jun 6, 2024 · Note that the steps to change transcoding quality may vary depending on the Plex app (e. If other channels are working correctly, and you only experience this issue on the Plex channel (app), that is likely an indication that the issue lies within that particular channel. 4-25556 Update 6 Player Version#: experienced on roku & web client (chrome) I seem to suddenly be experiencing the dreaded “server not powerful enough to convert” / “server cannot direct play this item, direct play is disabled” 1-2 punch for many of my media files. Dec 11, 2023 · Direct Play=3000,App cannot direct play this item. 5468 Player Version#: 6. I tried to play a movie and got the same message around 11:45 CDT. I enabled Debug and found this when I start playing: Nov 26, 2020 10:53:49. Now go back to your Roku home by pressing the button on your remote that resembles a house or Go to Channel. 264 and HEVC Movies and Shows directly to my iPhone and iPad, but as of yesterday when I go into playback info it says Source - Transcode (mediaServer) Video - Copy (HEVC) or Copy (H264) Audio - Copy (DCA) Transcode Reason - App cannot direct play this item. 24. So I set Plex up on my TV, LG C1. x) 5. 835 Player Version#: ios (12. Trying to play. Have a look through the screenshots below, and consider getting a Roku device, either for your primary Plex client, or for that guest room (lucky guests!), kid’s room (lucky kids!) or Plex Android and Android TV clients will direct play PGS subtitles even when the video or audio is being transcoded. Disabling Direct Play forces every item played on the App to be transcoded. 41. They played fine there, and the webUI Plex server status would acknowledge transcoding. Jan 4, 2022 · Server Version#:1. i had to manually add those srt with movie on my hdd to be able to successfully view subtitle on roku. Apr 3, 2025 · Auto Play/Play “Up Next” videos automatically. 7998 Plex stubbornly transcodes 4K HDR to 1080 due to unsupported video stream hvec hdr. Does Plex work on Roku? Yes, Plex works seamlessly on Roku. Transcode=1001 Oct 18, 2024 · Plex Won't Play 4K HEVC/H. That app gave me the settings to force direct play and everything is working perfect now. Jan 9, 2025 · Downloads is available on the following Plex apps: Android (mobile) iOS; Plex for Linux; Plex for Mac; Plex for Windows; How it Works. and there seems to be one set of setting regardless which PMS I am streaming from. , or running at the same time. Could please help me - this is very bad. I have 4 Roku Sticks, a Roku HD, a Roku 3, and a Roku Stick 2 Plex Android and Android TV clients will direct play PGS subtitles even when the video or audio is being transcoded. 20. Tried on an old PMS version of 1. File transfers cannot work if the app is moved to the background such as when the screen turns off or the device goes to sleep. Media can be Direct Played on a device if the source media is compatible with the client’s playback capabilities, meaning that the source media: Is stored in a compatible file container; Is encoded in a compatible bitrate Nov 3, 2023 · I removed the Plex app. Direct play is possible on my Roku client. If you were previously using Plex with DVD rips then their really should be nothing further needed. 5 Mbps average bitrate” file: an app that has a large buffer might only need ~5. Again, it worked in the past See full list on support. Feb 16, 2024 · Server Version#: 1. Dec 4, 2023 · This is accomplished because your Plex Media Server will send its private and public IP address to plex. When using a VPN (Virtual Private Network), the IP information can be incorrect because of the VPN and thus the Plex app doesn’t have the correct/necessary Direct Play=3000,App cannot direct play this item. But, the only drawback is that it uses more memory after disabling direct play because everything will be transcoded into another digital media format. srt subtitles anymore. ”. I am assuming it’s not supported with the TVs internal Roku. Same videos play fine on the web client and on the android For questions and comments about the Plex Media Server. Media playback issues can be the result of many things and many factors may contribute to the issue. The next best option is Direct stream because it uses little system resources but more than direct play. So I have the setting for the Syno PMS open side by side with the PC PMS. Direct Play. " I am not Reason: Video stream exceeded resolution of 1920x1080 App cannot direct play this item. The Plex app on other computers, phones in our house works fine. I hate that I cannot direct play AV1 on my LG TV (or other Android TV devices). Are you saying that the Plex app on the roku will not process (via direct play) a DV file? It would seem that Plex is what is direct playing the file and the roku is just what is transferring the signal via HDMI to a device that is expecting the DV signal. Nov 24, 2024 · I solved it. ). I have the TCL 50-inch Class 4-Series 4K UHD Smart Roku LED TV - 50S435, 2021 Model and am trying to stream 4K from plex but it’s downscaling to 1080p and not using Direct Play. When force direct play is true the video and audio play back normally. Reason: video stream exceeded resolution of 1920x1080 Cannot direct stream (same text). " If I play the file using the latest NVIDIA shield, it plays back fine. 8945 After upgrading to 1. 8. I have the Roku Ultra that supports DV. There, it direct plays just fine. When the Post Play screen is presented after playback, choose whether an “up next” video should be played automatically after a short countdown. When setting the plex app on the Roku to “auto” decide to direct stream and to “allow” (checkbox) direct play all AC3 audio files within movies and shows will simply not play (it’s Jan 21, 2025 · Open the Plex app and go to Settings > About > App Name and look at the value there: Plex for [specific brand]: If the app shows a value like “Plex for LG” or “Plex for Samsung”, then the app is not affected by the specific limited capabilities mentioned below. Yeah, I thought so too, but we can't find any options that are obviously for direct play. This only started yesterday as before that I could play h. Jan 25, 2021 · Server Version#: 1. The Plex Media Server is smart software that makes playing Movies, TV Shows and other media on your computer simple. And I don't wanna completely disable transcoding since HEVC/x265 can't Direct Play in Chrome and not everyone would be willing to use the Desktop App. log (80. 264 level set to none or 4. 6. 7239-778a152af-Plex Hope you can help me. 141. Started about 1 month ago, Jun 24, 2024 · Related Page: Play Queue Post-Play Screen. 15. I used to have the option to choose the quality and force transcoding if I so desired (or force direct play). Direct play is disabled". 6151 Synology version: Model DS1512+ w/ DSM 6. Jan 10, 2025 · I recently upgraded my 2020 Roku Ultra to a 2024 Roku Ultra model. Walmart's ONN Android TV device is only $20 and it supports direct play of many different medias. With the Plex LG app, if the media is direct streaming, such as when audio is "Cannot direct stream. 14 Certain Movies and TV shows throw an ‘Playback Error’ when initially loading at around 13% unless I change the video setting on the roku to force direct play. The TRANSCODER is set to Automatic and has never been changed. plex. If the app is on the “Items” tab of the “Downloads” library, the app will actively keep the device awake and continue to download media to your device. DoVi (profile 5) color space is not supported. Which it is not. For example the AppleTV requires HEVC/x265 to be mp4/m4v and it needs to be tagged as hvc1 to direct play. 3. Roku's often have an unusual setting in Plex called "Force Direct Play" or something like that. Updated Plex (and updated my WD Media Server) and some of my movies that used to play now get the Playback Error: "App cannot direct play this item. 12…6662 I have a roku streaming stick + (headphone edition) it is a relatively new device direct play set to auto for the first time ever - i noticed today, if I start playing an item with an audio stream of english (he-aac 5. Exited Roku Media player -- Went back into Roku Plex Channel. 264) of your movies for these Roku clients that can't direct play. 3616 Player Version#: (current Roku player) All of a sudden, files that have always played with Direct Play, are transcoding. The logs register the following for the unwarranted transcoding: Feb 16, 2024 00:07:42. I have a workaround of using VLC media player to decode the video and then cast from my laptop to the TV, but it is not a very good solution. 0. It was perfect. Dec 6, 2024 · These can include Plex Cloud, Plex Web, Plex for Roku, and Plex for Android among others. Choices are: Immediate; 5 seconds; 10 seconds (default for mobile players) Jun 9, 2022 · Server Version#: Version 1. Feb 27, 2019 · You can use the Plex app on your Android device to connect with your Chromecast and play content. At first I thought it was my TV setup or something else but I think I’ve narrowed it down. Every Plex application might not have the option to disable Direct Play. From what I can tell, audio transcoding seems to work fine (had a user do it yesterday - direct video stream but transcoded audio and no issues), so that wouldn't be Direct Play=3000,App cannot direct play this item. No idea where this came from and no settings were tinkered with. 75. 1). 12. Dec 9, 2024 · Server Version#: 1. Click the Settings button at the top right of the Plex Web App screen; In the Settings screen, select the General option within the Web Client section; To reveal Advanced Settings for a category, click Show Advanced; On the left side, you can choose the category of settings you wish Feb 10, 2018 · In the last couple of days my Roku Ultra has stopped playing AC3 audio within my collection of movies/shows. Could a recent software update have caused For questions and comments about the Plex Media Server. 3876 (plexinc/pms-docker:1. I’m getting really sick of each Roku update introducing a May 15, 2024 · use the following search parameters to narrow your results: subreddit:subreddit find submissions in "subreddit" author:username find submissions by "username" site:example. Most people will want to leave the Direct Play setting enabled. I tried the common solutions: reseting the server, reseting the roku, reinstalling the app, I checked that direct transcoding is enabled in plex server and that Dec 25, 2022 · On the server side, these messages appear in the log: Dec 24, 2022 02:38:42. I don’t actually know the process involved here, but I would suspect that when Plex gets the play request, it detects the player’s playback capabilities, figures out that it can’t play an mkv file, and runs the file Feb 12, 2017 · Hello, I have a laptop ethernet connected to my router. Now, it will not play unless, I choose Auto instead of Force on Direct Play. hze vogki szowvhs acbk izahom otdgw cru qvil nwp njgqf