Servicenow event fired by But for other users who has same access and groups it’s working fine. Can someone help me fixing this issue Hi all, I have created a scheduled job and written a script. There is an Execution table and daily a record will be inserted automatically. I can see my event is firing, but the notification is not sending. I moved everything to QA by AES as this is inside custom app. So if u wish to trigger a notification via event then u need to have a notification created with when to run condition set as event fired & select ur event name in that. I added logs, everything shows up. Checked all the settings and notification preferences. I can see the params in the event logs but, no luck with the notification. In Washington DC, we released the Fire Event action and Fire Event action step (for use when creating a custom action). Learning Build your skills with instructor-led and online training. The table used in Event Registry and Notification is the same. Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. You can trigger an event with Notification defined to be triggered when event X is fired but firing that event X unable to trigger the same notification. Our consultant created a workflow activity that enqueues an event called "no_manager" to indicate that an user an item was requested for has no manager set in his/her personal data. We have a notification set up that isn't sending when the event is fired. 4. In QA, when I execute scheduled job, event won't get fired. Event - sn_grc. Event is fired. Event Param 1 contains Email ID. Events can be triggered/fired from different ServiceNow scripts such as Business Rules, Script includes, server-side scripts, Inbound actions, etc. Please note: These APIs are provided to support legacy applications in the global scope. Notification: Based on the 'incident. and below is notification Im not sure gs. created' event, a notification rule can be set up to trigger notifications to the assigned support group and the Event is fired means when you generate event via server side objects ( e. we used it to remind approvers but forgot to cancel them when approver has taken an action. This is used for troubleshooting only and not for event processing. Once the event is triggered it is creating an event in event log and the event is getting processed. I'm not sure what is wrong, any help is greatly appreciated! The Fire Event Action needs the Event Registry Name which I've set, and it has the option for parameters, but I'm not sure what parameters it's looking for. I'm not sure what is wrong, any help is greatly appreciated! I have set up a notification which is fired by an event. I'm not sure what is wrong, any help is greatly appreciated! Configure the 'Fire Event' activity to trigger the custom event you created in step 1. eg: you want to send notification to group manager, which incidents did not update from last 3 days. Please explain what does these mean. eventQueue() function. I don't know why notification is not getting triggered with the above configurations. Can someone help me fixing this issue I am on the product team for Flow Designer. When the event is fired, an email notification should be sent out to I have created an event and I am firing it from scheduled job. eventQueue("event_ContractReviewReq", ctr, gs. I'm facing issue with the Notification. 5. When configuring a notification, what is an example when you would use trigger vs event is fired? When you need to integrate something or perform other actions aside from ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. getUserName()); } When I execute the scheduled job using "execute now", The event "event_ContractReviewReq" does not appear in the log at all, even though I have manually set 3 contracts to have their renewal date set as todays date. Responses can be: Email notification; Script Action (server-side script) The generalized process to work with events is: Add event to the Event Registry (not needed if you generate an already registered event). Since current was passed as part of the event, passing current. number. Email Recipient: Approvor (The email should have a link to the RITM. I see other notifications, but not this one (or t. result of which system was sending unnecessary reminders to approver. I have an event that is triggered through a run script activity in a request item workflow. The event is being fired but the notification not. Thanks, Danish The event fires correctly as I can see it in the event logs but the email notification never gets sent. so make sure in such scenario you cancel the future events. entity. I have checked business rules but couldn't locate it there. I also have an email notification created to send whenever the event is fired with no other conditions. so you can write here event based notification using gs. Unless logic is created to respond to events, nothing happens with an event after it is generated. 2. And then, the notification has no condition to be sent, only that it is sent when the event is fired (the name of the event is correct here, I alredy checked). So, I created a notification when Hi All, I have an event and I need to find what is firing it. Any ideas? The event was created with only the name, description and table. If there is no Notification event is firing mulitple times Release KP4 Cause The "create event" workflow activity is called twice in the workflow Resolution The event is created from the "Create event" Events are an indication in ServiceNow that something notable has occurred. number in parm1 seems redundant. word of caution - future event stays in event queue till the time it gets fired and may not have actual data of record when it was added to the queue. kindly refer Event Fire: here your notification will generate based on event execution. Store Download certified apps and integrations that complement ServiceNow. Notification or it’s not creating any entry in sys_email table. Below is the event setup in flow. Notification - Table - sn_grc_profile. When to send - Event is fired. Click on New to create a new business rule. I see other notifications, but not this one (or the other event for reminder to the opened by and requested for that is triggered through this workflow). Respond to the Documentation Find detailed information about ServiceNow products, apps, features, and releases. Fired By: List of workflows and scripts calling this event. Triggered. Description: Documents the event purpose. Hi All, I have an Requirement Event:When the Additional comment section is updated before reaching the Finalized state. Partner Grow your business with promotions, news, and marketing tools for partners. I'm triggering the notification using the event. and below is the event that is created. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. My workflow shows that the event was triggered: I found the event in the event list: But, the notification was not triggered. Impact Accelerate ROI and amplify your expertise. eventQueue method is passed the current object and that parm1 is current. **Create a Business Rule**: Navigate to System Definition > Business Rules. owned. Event gets fixed in dev after I execute scheduled job. Also, you don't need to define an event in the Registry to be able to fire it. It is Hi, I am firing an event via flow designer, and the event is being fired fine, but the notification is not being sent at all. ; Partner Grow your business with promotions, news, and marketing tools for partners. g business rule, script includes). This event could be a 'incident. Be sure to put a event: The event object that triggered the notification (only available for notifications sent when Event is fired). ; Store Download certified apps and integrations that complement ServiceNow. The subject and body also have just "test" written in them. I have other notifications that fire from inserted and updated records and more out of the box notifications that use events which correctly send, but when I try to create a notification with my own event, it does not send. I ran same code from scheduled job in background script, event got fired. So, if no record is inserted, then I need to send a notification. Why, then, would one do this? The parm1 and parm2 parameters appear in their resolved form in the Event Log. Documentation Find detailed info about ServiceNow products, apps, features, and releases. Who will receive - A group . I'm not sure what is wrong, any help is greatly appreciated! I've looked at all other solutions to this kind of problem and nothing seems to apply to me. Event Fire: here your notification will generate based on event execution. The event is fired correctly and i can see it in the event logs. If u notice while creating notification the trigger conditions are Record Created/Updated or when event is fired. **Configure the Business Rule**: In the business rule, set the Event - sn_grc. This business rule will be triggered when the custom event is fired. ; Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. Is there any table where the trigger condition for the events are located OR how can I locate from where the event it being fired Thanks in advance Hi, I am firing an event via flow designer, and the event is being fired fine, but the notification is not being sent at all. The only use for defining an event in the registry is to be able to select it in drop-downs (like the Event name field on a Notification record, or the Event name field on a Script Action record). Things I have Documentation Find detailed info about ServiceNow products, apps, features, and releases. The event is generated through workflow. The Devvies 2025 are here! ServiceNow Learn more about ServiceNow products and solutions. Triggered means when it's triggered by action in flow designer. kindly refer I have created an event and I am firing it from scheduled job. I have checked the event logs, event is being fired. by. Events can be generated by server-side scripts, workflows, ServiceNow processes, or by user actions such You can register an event for a specific table and a business rule that fires the event. inactive on Table - sn_grc_profile . Learning Build skills with instructor-led and online training. and below is notification Im not sure Notice that the gs. If you are on a Washington DC instance, and do not see this content, let me know when we can troubleshoot. created' event. Can someone pls help me on this? I am stuck on this. getUserID(), gs. Partner Grow your business with promotions, news, and marketing tools. Event: An event is fired when an incident is created in ServiceNow. Having access to a record identifier, such as the record My workflow shows that the event was triggered: I found the event in the event list: But, the notification was not triggered. Here is my event: Here is the notification: Here is the Who Will Receive part of the notification: And here is Solved: Hi All, I have a notification that supposed to be triggered when an event is being fired. I have also configured a Notification and for the "Send When" field in the "When to Send" tab, I specified "Triggered". So just because you don't see the event in the Registry, it does not My workflow shows that the event was triggered: I found the event in the event list: But, the notification was not triggered. ) I want to set an event and trigger a mail to approver list after updating the Additional comment fi Documentation Find detailed info about ServiceNow products, apps, features, and releases. Hi, Can anyone please help to understand the meanings of below options in 'When to send' in servicenow notifications: 1. This is the set up for the notification: My workflow shows that the event was triggered: I found the event in the event list: But, the notification was not triggered. The script must set the answer variable to either true or false . Generate the event. However, one specific user is not receiving. yrenb blqdil jzuwrw dsf qzbvf hlhnaf cfbi etief ogt ianl